Frequently Asked Questions

Are you currently offering face to face sessions during the national lockdown

I am able to offer face to face sessions for clients in accordance with UK government guidelines.  However, this is limited and I am currently unable to take on any new clients at present who require face to face sessions where alternative methods of session delivery is not viable or unsuitable in relation to presenting issues. 

 

What are the alternatives to face to face sessions?

I am able to offer online video sessions via webcam that can provide an alternative to face to face sessions.  More information that may help you decide if this is something for you can be found here:

https://www.stillwellcounselling.co.uk/online-counselling

 

What are your fees?

I offer a free optional 15 minute telephone consultation prior to booking a paid session.

Face to face sessions are offered at £45 per hour

 

Online video webcam sessions are offered at £40 per hour

Arranging a Session

Session dates and times are arranged that are mutually convenient for both of us.  Sessions are available to book between Tuesday-Fridays from 10am-7pm and Saturdays between 10am-3pm. Once this has been arranged, plans can made to meet on a regular basis, typically weekly, fortnightly or alternative arrangements can be discussed.

What happens next?

Once session is arranged, you are invited to either attend your session at my practice in Southport or via the online platform used for video sessions - doxy.me.  Once your session has been arranged, you will receive an email with a link on the day of your session that will take you to my virtual waiting room.  Here you are required to enter a name (which can be your first name, initial or anything you wish to use).  Your session is initiated by me at the arranged start time. 

How do I pay for the session?

Payment is required prior to the start of each session and can be made via bank transfer or Paypal.  

What if I cancel my appointment?

If you cancel at least 24 hours before your session, you will not be charged for the session.

If you cancel with less than 24 hours notice, you will be charged for the full session.  If you are required to cancel within 24 hours due to requiring to self-isolate or quarantine as a result of COVID-19 in accordance with current UK law, no fee will be charged. 

Do you offer reduced fees for block sessions paid in advance?

Yes, this can be negotiated between us and based on your requirements.

 

Do you offer couples or family counselling/do you work with children?

No, I currently only provide individual counselling for adults (18+) 

If you have any further questions or queries please get in touch.